SALES POLICY
Purchases
All orders are non returnable - non refundable. All items are made to order using the highest quality materials
and craftsmanship. You are purchasing a one-of-a-kind from Poerava.
Pricing
We want to make sure that ordering at Poerava is as fun and easy as possible. We do our best to keep
information as up-to-date as possible. Prices are subject to change without notice. We reserve
the right to adjust prices at anytime prior to or after an order due to errors, omissions, unavailability,
out of stock, or changing market conditions. We may also adjust shipping rates, tax, and any other
prices in the order invoice.
All sales are in US currency ($USD). International orders, you may be charged customs duties or taxes on
your package once it reaches your country. The customer is responsible for all additional shipping costs that
occur from an incorrect address or refused shipment.
Sales Tax
Orders to ship within the State of California, USA are subject to sales tax.
Ordering
All orders placed with us shall be subject to acceptance or cancellation at anytime. Placing an order with us,
customer acknowledges that he/she has read the policies and accepts our Terms and Conditions of Use.
Payments
Secure On-line Orders - We accept VISA, Master Card, Discover, American Express, PayPal, & Poerava
Gift Certificates. If you are purchasing with a credit card for the first time it is our policy to contact the
issuing bank to verify the billing information on the account so make sure that you submit the correct info.
This security check occasionally causes a delay depending on the accessibility of your bank, but it is
necessary to minimize fraud and protect our customers. You will be contacted if there are any problems.
Until an account has been established with Poerava we will only ship to the verifiable address. We will
cancel orders that are paid with unverified credit cards. Same rule also applies for PayPal and Poerava
Gift Certificates.
Phone Orders: 949 366 9288
Orders can be placed over the phone during our business hours 9am-1pm or 5pm-8pm PST
(Monday through Friday, excluding Holidays).
General Order
There is no minimum order quantity for a regular order.
Wholesale Ordering
To do a wholesale order, you will need to activate your wholesale account by visiting our wholesale page.
Invoicing
If ordered item is "discontinued" we'll email you and let you know immediately.
We'll also adjust invoice if:
1) S&H was not charged on original invoice
2) Shipping method changed (including wrong shipping method selected)
3) Additional order placed
4) When volume charge is needed
If we have to adjust invoice, corrected amount will be charged to your credit card. If payment was made
with PayPal, we'll send you a corrected invoice.
Sales Territory
We ship to many countries outside the U.S. For a list of countries we ship to and other related shipping information,
please refer to our shipping page.
If you have any other question or comments, please do not hesitate to contact us.
By phone: 949 366 9288
By email: info@poerava.net
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All orders are non returnable - non refundable. All items are made to order using the highest quality materials
and craftsmanship. You are purchasing a one-of-a-kind from Poerava.
Pricing
We want to make sure that ordering at Poerava is as fun and easy as possible. We do our best to keep
information as up-to-date as possible. Prices are subject to change without notice. We reserve
the right to adjust prices at anytime prior to or after an order due to errors, omissions, unavailability,
out of stock, or changing market conditions. We may also adjust shipping rates, tax, and any other
prices in the order invoice.
All sales are in US currency ($USD). International orders, you may be charged customs duties or taxes on
your package once it reaches your country. The customer is responsible for all additional shipping costs that
occur from an incorrect address or refused shipment.
Sales Tax
Orders to ship within the State of California, USA are subject to sales tax.
Ordering
All orders placed with us shall be subject to acceptance or cancellation at anytime. Placing an order with us,
customer acknowledges that he/she has read the policies and accepts our Terms and Conditions of Use.
Payments
Secure On-line Orders - We accept VISA, Master Card, Discover, American Express, PayPal, & Poerava
Gift Certificates. If you are purchasing with a credit card for the first time it is our policy to contact the
issuing bank to verify the billing information on the account so make sure that you submit the correct info.
This security check occasionally causes a delay depending on the accessibility of your bank, but it is
necessary to minimize fraud and protect our customers. You will be contacted if there are any problems.
Until an account has been established with Poerava we will only ship to the verifiable address. We will
cancel orders that are paid with unverified credit cards. Same rule also applies for PayPal and Poerava
Gift Certificates.
Phone Orders: 949 366 9288
Orders can be placed over the phone during our business hours 9am-1pm or 5pm-8pm PST
(Monday through Friday, excluding Holidays).
General Order
There is no minimum order quantity for a regular order.
Wholesale Ordering
To do a wholesale order, you will need to activate your wholesale account by visiting our wholesale page.
Invoicing
If ordered item is "discontinued" we'll email you and let you know immediately.
We'll also adjust invoice if:
1) S&H was not charged on original invoice
2) Shipping method changed (including wrong shipping method selected)
3) Additional order placed
4) When volume charge is needed
If we have to adjust invoice, corrected amount will be charged to your credit card. If payment was made
with PayPal, we'll send you a corrected invoice.
Sales Territory
We ship to many countries outside the U.S. For a list of countries we ship to and other related shipping information,
please refer to our shipping page.
If you have any other question or comments, please do not hesitate to contact us.
By phone: 949 366 9288
By email: info@poerava.net
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